Delivery Policy

Latest Updates (8 Aug 2022):  Due to tight security measures we are unable to deliver to hospitals, hospital medical centres, hospices and other medical facilities.  

At Hello Flowers!, we believe we are in the business of bringing happiness. The following terms and conditions have thus been written to help you have a delightful experience with us.

Thank you for taking the time to understand your rights as our valued customer.

1. DELIVERY AREAS

We deliver to most (not all) areas in mainland Singapore. We are currently unable to these following locations:

    • Tuas

    • Penjuru

    • Jurong Island

    • Army Camps / Police Camps

    • Airline Road

    • Hospitals, Medical Centres, Hospices and other medical facilities
2. DELIVERY TIME SLOTS

Our drivers plan the most efficient route each day to ensure the freshness of the flowers and to keep our delivery free for you, as such, please keep to your original delivery time slots. 

Days Delivery Time Slots
Monday to Friday
10-2pm / 2-6pm / 6-10pm
Saturdays
10-2pm/ 2-6pm
Sundays
11am-3pm (NEW)
Public Holidays
10-2pm/ 2-6pm

 

2.1 Express Delivery

Any specific request for a shorter time range (reduced to 60 minutes max.) will be liable for a $25 express delivery charge (Hello Flowers! reserves the right to reject express delivery requests if it is impossible to fulfil). 

** Express delivery is only available between 10am - 6pm.

2.2 Delivery Cut off Timings

Cut off Timing  Earliest Delivery Timing
12am - 12.20pm 2pm - 6pm (Same Day)
12.20pm - 3pm
6pm - 10pm (Same Day)
3.01pm - 10pm 10am - 2pm (Next Day)
10pm - 11.59pm 2pm - 6pm (Next Day)

 

***For Same Day Delivery on  Sunday: Cut off timing at 10am (Same Day)

 

3. CHANGES TO DELIVERY DATE/ DELIVERY DETAILS

Any changes made to the delivery date has to be made at least 24 hours before the original delivery date.

Changes to delivery date made less than 24 hours in advance is allowed on a case by case basis and will be subjected to an additional fee of $10 if delivery has already been arranged.

Should the flower has already been made, the latest redelivery date will be the next business day. If the redelivery date falls after the next business day, the full purchase price will be chargeable as we will have to replace your order to ensure that your recipient receives the freshest flowers.

If you wish to change your delivery date or update us on your delivery details please Whatsapp us at +65 9341 3646 or email us at hello@helloflowers.sg

4. UNSUCCESSFUL/ FAILED DELIVERY

In the event of the following scenarios, a grace period of 10 minutes will be given and we will contact the sender and recipient for further instruction before it is being considered as a failed delivery: 

  • Incorrect address given
  • Intended recipient not present
  • No valid means of contact
  • Delivery vehicle is subject to delays from building management/security

If recipient or representative is not present at delivery address during stipulated date and time, the arrangements will be left outside the unit and we will not be liable for any losses or damages to the arrangements. 

5. REDELIVERY OR REDIRECTION REQUESTS

For any redelivery or redirection requests, an additional fee of $10 will be applicable.

If there is no one to receive the flowers or no place to leave the flowers, there will be a redelivery or redirection fee of $10

If you opt for us to leave the flowers at a certain place, this will be done at your sole risk and we will not be liable for any loss, theft or damage. 

If the delivery address provided is incorrect or incomplete, there will be a redelivery or redirection fee of $10.

If redelivery is to be made after the next business day, the full purchase price will be chargeable as we will have to replace your order to ensure that your recipient receives the freshest flowers.

6. PEAK SEASON DELIVERY

Seasonal surcharge will apply to peak seasons, including but not limited to Valentine’s Day and Mother’s Day.

P.S. While we will jump through hoops to locate the intended recipient at the delivery address, please ensure that he/she will be at the delivery address on the date (and time) stated. Otherwise, we might not be able to deliver the flowers personally.